Najd Fashion

Terms of Exchange | Najd Fashion

Terms of Exchange | Najd Fashion


We at Najd Fashion strive to ensure your complete satisfaction and the comfort of your shopping experience. If you encounter any problem with the product you received, you can exchange it according to the following conditions:


1. Exchange cases:


Sending a product other than your order: If a product other than the one you ordered is sent, you can exchange it immediately. Please contact us as soon as possible to inform us of the problem.


Sending a size other than the required size: If you receive a product in a size other than the size you ordered, you can exchange it as well. Make sure that the product is in its original condition and unused.


2. Exchange conditions:


Unused products: The products must be unused and in their original condition, with the original packaging preserved.


The specified period for exchange: You can exchange the products within 7 days from the date of receipt of the order.


Reporting the problem: You must report the problem within 3 days of receiving the order to be able to exchange it.


3. Shipping Fees:


In case of sending a product that is not your order or a size that is not the required size, we at Najd Fashion will bear the shipping fees associated with returning and replacing the product.


In other cases, the customer bears the shipping fees when sending the product for replacement.


4. How to replace the product:


1. Contact the customer service team as soon as possible via WhatsApp or Instagram.


2. Provide details of the problem such as the order number and a picture of the product sent.


3. Send the product you wish to replace with the reason for the replacement.


4. The replacement product will be sent to you as soon as possible after receiving the returned product.


5. Customer Service:


If you have any questions or problems related to the replacement, do not hesitate to contact our customer service team via WhatsApp or Instagram. We are here to help you at any time.


We at Najd Fashion work hard to ensure your complete satisfaction and strive to provide you with the best service.


Shop now with confidence with Najd Fashion!